Bus Transfers and Cap Fare

Have been taking quite a lot of bus rides recently. I knew there was a cap on the fare for a bus journey but not sure when it could be applied. It prompted me to find out more on that and I found this info on the SBS Transit website:

1. SBS Transit will cap the maximum fare for a journey at $1.90, regardless of the number of bus transfers a commuter makes on our basic Bus Services which excludes Nite Owl services and Express services.
2. Transfers to each basic bus service must be made within 45mins.
3. If the time to complete a journey is more than 2 hours and takes more than 4 transfers, commuters can claim their reimbursement at any TransitLink Ticket Offices.

There were times when there were no rebates, and I was charged on a new ride after a certain time or number of transfer. So based on the above, does that mean that the I can claim any reinbursement as in point 3 as long as point 1 and 2 is satisfied.